TNT are not only spectacularly useless, but extraordinarily arrogant!

If ratings went into MINUS stars, TNT "Express" would certainly be so far in the negative it's staggering.

I've been trying to get feedback on a delivery Since Friday 11/01/19 regarding a shipment that is apparently being held back by customs and TNT are seemingly just incapable of functioning as a useful business.

Starting with your receptionist - Phumzile: Phumzile is not only as useless as ice in winter but the arrogance with which she "does her job" is mind boggling. She's rude, has absolutely no manners whatsoever, doesn't listen to a word the client is saying and cuts the call or transfer it mid-sentence - As your first line that a client has to deal with, this is the worst possible start your company could possibly have.

Customer "Support" - Rathabile: This woman is as arrogant and useless as Phumzile the receptionist. She doesn't have a clue what she's doing, she's rude and also just cuts or transfers calls mid-sentence. She doesn't seem to have any knowledge of logistics in any way shape or form and her blatant lack of knowledge, education and understanding translates to the rudeness and arrogance she displays to clients.

Customs Clearance - Kgothatso: This is apparently the person is charge of liaising between customs and clients but is miraculously ALWAYS either busy on another call or not in the office to take a call. It's this person's job to ascertain what exactly customs requires for clearance and to relay those requirements to the client to fulfill said requirements so as to have the shipment cleared, but apparently this person is either simply too important or just too very busy to attend to clients waiting for feedback to proceed.

EVERY SINGLE INDIVIDUAL IN THEIR CALL CENTRE: As I've been following up on the specific shipment since Friday 11/01/19 and considering TNT "Express" clearly do not have a telephone system that can make outgoing calls, hence NO ONE, EVER phones a client back no matter how many sincere assurances are made to the contrary, I've obviously had to phone this useless call centre numerous times since Friday and as a result the call centre is clearly well aware of the phone number.

Knowing how switchboards and VOIP telephone systems work, I'm quite fami**** with the process of rejecting calls from a single handset so that the system simply bounces the call to the next available consultant, I know exactly what it sounds like when a call is rejected and bounced to the next available handset.

IT IS CLEARLY OBVIOUS that each call centre agent whether in Customer "Service" or "Clearance" continually rejects the call over and over so as not to have to deal with it. This went on on 2 separate occasions for over 30 minutes each time.

When phoning back AGAIN and speaking to the ever useful Phumzile, AGAIN, and asking to speak to someone in management, I was told I would be put through to Wendy.

The phone then rings for a few seconds and the call is picked up, but all you can hear is people talking in the background, so either Wendy, or whoever I was ACTUALLY put through to, simply takes the handset off the receiver and places gently on the desk and flat out ignores it, OR, she doesn't know how to operate a telephone handset, both seem infinitely possible!

Someone from TNT, who is actually capable of doing something useful, contact us immediately to have this ridiculous situation resolved!