ME
Mariska E
1 reviews | Active since Aug 2021
22 Sept 2021, 10:58
TNT Absolutely shocking.
I have an international shipment, order collected 11/09/2021, 20/09/2021 Monday i called TNT to follow up and am told the shipment is in Dubai, should arrive today, 22/09/2021, today i call and im told the shipment never left the origin, it is still where it was when they collected it,. I pay an express fee, 5-7 days, 11 days later and goods are still at the ORIGIN???? What is going on with TNT, their service use to be so good, now they are up to no good. Sad thing is i still don't know when i will receive my shipment......
I sent e-mails with 9+ people in copy, nobody even does any effort to reply.
Helpful (0)
Replies (4)0
Replies (4)
Fedex Express's replyOfficial
22 Sept 2021, 14:36Dear Mariska
Thank you very much for your mail.
Kindly be advise that your shipment is held in Dubai waiting for the next available flight to South Africa.
Sindiswa Nzimande will keep you posted.
Kind Regards
Maggie Kubeka
Thank you very much for your mail.
Kindly be advise that your shipment is held in Dubai waiting for the next available flight to South Africa.
Sindiswa Nzimande will keep you posted.
Kind Regards
Maggie Kubeka
Best regards,
Fedex Express's reply22 Sept 2021, 14:36
Official
Dear Mariska
Thank you very much for your mail.
Kindly be advise that your shipment is held in Dubai waiting for the next available flight to South Africa.
Sindiswa Nzimande will keep you posted.
Kind Regards
Maggie Kubeka
Thank you very much for your mail.
Kindly be advise that your shipment is held in Dubai waiting for the next available flight to South Africa.
Sindiswa Nzimande will keep you posted.
Kind Regards
Maggie Kubeka
Best regards,
ME
Mariska E's updateReviewer Update
22 Sept 2021, 15:06what a joke!!!!!!!!!!!!
should i rather in future track via Hello Peter, as nobody else at TNT has been able to tell me this today???
you ask Sindiswa Nzimande to tell me when i will have this stock in my hands??? As a delivery of this long is unacceptable!!!! And me sending e-mails or calling is not going to get me anywhere in any thing.
Its sad to think that this is not even a priority for you, you just work to get through the day, there is absolutely no Service values that you offer your clients. Impossible to call and no e-mails get answered. It just bounce from this person to that person to the next person, as nobody actually knows what the hell is going on.
You should be ashamed!!!
should i rather in future track via Hello Peter, as nobody else at TNT has been able to tell me this today???
you ask Sindiswa Nzimande to tell me when i will have this stock in my hands??? As a delivery of this long is unacceptable!!!! And me sending e-mails or calling is not going to get me anywhere in any thing.
Its sad to think that this is not even a priority for you, you just work to get through the day, there is absolutely no Service values that you offer your clients. Impossible to call and no e-mails get answered. It just bounce from this person to that person to the next person, as nobody actually knows what the hell is going on.
You should be ashamed!!!
ME
Mariska E's update22 Sept 2021, 15:06
Reviewer Update
what a joke!!!!!!!!!!!!
should i rather in future track via Hello Peter, as nobody else at TNT has been able to tell me this today???
you ask Sindiswa Nzimande to tell me when i will have this stock in my hands??? As a delivery of this long is unacceptable!!!! And me sending e-mails or calling is not going to get me anywhere in any thing.
Its sad to think that this is not even a priority for you, you just work to get through the day, there is absolutely no Service values that you offer your clients. Impossible to call and no e-mails get answered. It just bounce from this person to that person to the next person, as nobody actually knows what the hell is going on.
You should be ashamed!!!
should i rather in future track via Hello Peter, as nobody else at TNT has been able to tell me this today???
you ask Sindiswa Nzimande to tell me when i will have this stock in my hands??? As a delivery of this long is unacceptable!!!! And me sending e-mails or calling is not going to get me anywhere in any thing.
Its sad to think that this is not even a priority for you, you just work to get through the day, there is absolutely no Service values that you offer your clients. Impossible to call and no e-mails get answered. It just bounce from this person to that person to the next person, as nobody actually knows what the hell is going on.
You should be ashamed!!!
Fedex Express's replyOfficial
27 Sept 2021, 11:38Dear Mariska
Thank you for your mail.
Your shipment is currently in Cape Town and will advise them accordingly and again I will send an email to our vat and duties department for your vat and duties payment.
Kind Regards
Maggie Kubeka
Thank you for your mail.
Your shipment is currently in Cape Town and will advise them accordingly and again I will send an email to our vat and duties department for your vat and duties payment.
Kind Regards
Maggie Kubeka
Best regards,
Fedex Express's reply27 Sept 2021, 11:38
Official
Dear Mariska
Thank you for your mail.
Your shipment is currently in Cape Town and will advise them accordingly and again I will send an email to our vat and duties department for your vat and duties payment.
Kind Regards
Maggie Kubeka
Thank you for your mail.
Your shipment is currently in Cape Town and will advise them accordingly and again I will send an email to our vat and duties department for your vat and duties payment.
Kind Regards
Maggie Kubeka
Best regards,
ME
Mariska E's updateReviewer Update
27 Sept 2021, 11:46No Idea why i get updates on here??
If you did check the system, you would notice that i have paid my vat and duties already 20/09/2021. Today is only 17 days after my shipment was collected from my supplier. I pay for a 5-7 day service - SHOCKING!!!
If you did check the system, you would notice that i have paid my vat and duties already 20/09/2021. Today is only 17 days after my shipment was collected from my supplier. I pay for a 5-7 day service - SHOCKING!!!
ME
Mariska E's update27 Sept 2021, 11:46
Reviewer Update
No Idea why i get updates on here??
If you did check the system, you would notice that i have paid my vat and duties already 20/09/2021. Today is only 17 days after my shipment was collected from my supplier. I pay for a 5-7 day service - SHOCKING!!!
If you did check the system, you would notice that i have paid my vat and duties already 20/09/2021. Today is only 17 days after my shipment was collected from my supplier. I pay for a 5-7 day service - SHOCKING!!!