CS
Cecilia S

1 reviews | Active since Apr 2017

26 Apr 2017, 11:25

TNT - 4 weeks to deliver

<p>We used TNT for a import and it was the most horrible experience ever.</p> <p>For 4 weeks we had to phone daily on 3-4 occasions and emails.</p> <p>Absolutely no experience we do alot of importing and will never us TNT</p> <p> </p> <p>Our tracking number ********** 56 - staff is absolutely rude and had not customer service training at all.</p> <p>The one department just pass you to the next one.</p> <p> </p> <p>We have enough emails to bind a whole book.</p> <p> </p> <p>I would like to get feedback from the CEO in writing please </p> ********** <p> </p> <p>All personell are struggling to speak on the phone.</p> <p> </p> <p>Thanks,</p> <p>Cecilia</p>

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Replies (1)
Fedex Express
Fedex Express's reply08 May 2017, 15:37
Official

Dear Cecilia

Thank you for bringing this to our attention.

We would like to apologize for the inconvenience caused. The issue has been raised with the relevant management team.

Customer Service
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