This is how TNT ****med me out of my money

I was send a bill of entry to pay.<br> I am a cash customer.<br> I paid the bill of entry. You have to pay before they deliver.<br> They then notified me I have already received the goods?<br> I did not receive any good and the could not proof any POD, I think they confused me with someone else.<br> Now nobody knows how to pay me back my money?<br> I do not know if there is someone that can help me recover my money from TNT?