Third class service from 1 st world company

I bought items from the US in October. Despite the tracking record, including The FedEx website indicating that the item was received by them on the 30th of October, I still haven’t received them. Several phone calls and emails later, still haven’t received it. Mind you, these items include textbooks. I paid for the shipping and the customs preclearance fee ahead of the shipment arriving. Try their customer service and you’ll be shocked.