Think twice before using Fedex read Hellopeter first

I recently opened an account with Fedex as I am receiving a package from the AU. i got an email from Lebohang Eleanor Mosenyi on the Wednesday, 15 March 2023 16:26 requesting my Id number if its for personal use and an Importers code and VAT number. I sent a copy of my Id to her and informed her that im, not a business it was a once of personal package. She did not bother to respond, I got another email from her today Monday, 20 March 2023 11:09 requesting an Itac permit i have no idea what that is i sent her an email to please explain as i don't understand still no feedback. I called the telephone numers and they are just ringing | Office +***7 ext. 1946 | Huntline +***5. Apparently, the package arrived on the 17th Tracking Number ***. if i did not go to the website today, i would not have known that the package is here already no communication whatsoever Its like they are setting you up to fail and pay penalties. There is no support or working customer support service just a BOT. im going to contact Mr Raj Subramaniam via my likeden and direct him to hellopeter to see whats going on with there comany in south africa.