They make customers pay for imported items under R500

I would like Fedex to give me some clarity on my invoice. I am aware if my purchase is ZAR 500 or below they are not suppose to charge me anything. Since the beginning of Nov they started charging for everything even if your item is ZAR 300. I make use of there shipping out of USA, but still they want to add a electronic entry fee and a release verification fee. When you send an email to ask them to explain to you the procedure you will wait more then a month, that is if you get feedback. Ikn ow that customer relations is the face of the company not by them, because they cant resolve my problem or must i say get back to the customer.

In one instance i paid $18 for a tracksuit (R290) and with all there charges etc I ended up paying them R387.00 more than 100% of the item value. Their shipping is a bit cheaper as DHL or UPS, but when your item gets into the country they rally up all charges where they can.

I have attached 2 of the invoices where there is a difference on how they calculate prices for packages under 500 ZAR, a big difference in totals.