WA
Wynand A
1 reviews | Active since Oct 2022
06 May 2025, 07:33
They made a mistake with the customs duties and VAT calculations
They made a mistake with the customs duties and VAT calculations. I brought it under their attention and they rep**** it will be corrected. Noting happened and now they returned my shipment back to shipper. Also never get invoices from them.
Helpful (0)
Replies (5)0
Replies (5)
Fedex Express's replyOfficial
06 May 2025, 08:03Thank you for sharing your experience with FedEx.
We truly value your feedback.
Please allow us some time to investigate the matter thoroughly.
A member of our resolution team will reach out to assist in resolving this issue.
We appreciate your patience and understanding.
Best regards,Resolution Desk
We truly value your feedback.
Please allow us some time to investigate the matter thoroughly.
A member of our resolution team will reach out to assist in resolving this issue.
We appreciate your patience and understanding.
Best regards,Resolution Desk
Fedex Express's reply06 May 2025, 08:03
Official
Thank you for sharing your experience with FedEx.
We truly value your feedback.
Please allow us some time to investigate the matter thoroughly.
A member of our resolution team will reach out to assist in resolving this issue.
We appreciate your patience and understanding.
Best regards,Resolution Desk
We truly value your feedback.
Please allow us some time to investigate the matter thoroughly.
A member of our resolution team will reach out to assist in resolving this issue.
We appreciate your patience and understanding.
Best regards,Resolution Desk
Fedex Express's replyOfficial
06 May 2025, 08:06Good morning Wynand,
Thank you for your feedback on your experience.
Please could you kindly provide your tracking number in order to continue with the investigation.
Thanking you in advance.
Best regards
Resolution Desk
Thank you for your feedback on your experience.
Please could you kindly provide your tracking number in order to continue with the investigation.
Thanking you in advance.
Best regards
Resolution Desk
Fedex Express's reply06 May 2025, 08:06
Official
Good morning Wynand,
Thank you for your feedback on your experience.
Please could you kindly provide your tracking number in order to continue with the investigation.
Thanking you in advance.
Best regards
Resolution Desk
Thank you for your feedback on your experience.
Please could you kindly provide your tracking number in order to continue with the investigation.
Thanking you in advance.
Best regards
Resolution Desk
WA
Wynand A's updateReviewer Update
06 May 2025, 08:45The tracking number is ***
WA
Wynand A's update06 May 2025, 08:45
Reviewer Update
The tracking number is ***
Fedex Express's replyOfficial
12 May 2025, 14:29Good day Wynand,
Hope you are keeping well.
Kindly be advised that I am just monitoring for feedback from the VOC team who was to rectify the duties and taxes calculation.
Please rest assured that your concerns are receiving our immediate attention.
We are currently reviewing your query in detail and will implement an appropriate solution as swiftly as possible.
Our commitment is to resolve your concerns effectively and ensure your complete satisfaction.
If you have any further questions or require additional assistance during this process, please feel free to contact us directly.
Thank you for choosing FedEx.
Best regards,Resolution Desk
Hope you are keeping well.
Kindly be advised that I am just monitoring for feedback from the VOC team who was to rectify the duties and taxes calculation.
Please rest assured that your concerns are receiving our immediate attention.
We are currently reviewing your query in detail and will implement an appropriate solution as swiftly as possible.
Our commitment is to resolve your concerns effectively and ensure your complete satisfaction.
If you have any further questions or require additional assistance during this process, please feel free to contact us directly.
Thank you for choosing FedEx.
Best regards,Resolution Desk
Fedex Express's reply12 May 2025, 14:29
Official
Good day Wynand,
Hope you are keeping well.
Kindly be advised that I am just monitoring for feedback from the VOC team who was to rectify the duties and taxes calculation.
Please rest assured that your concerns are receiving our immediate attention.
We are currently reviewing your query in detail and will implement an appropriate solution as swiftly as possible.
Our commitment is to resolve your concerns effectively and ensure your complete satisfaction.
If you have any further questions or require additional assistance during this process, please feel free to contact us directly.
Thank you for choosing FedEx.
Best regards,Resolution Desk
Hope you are keeping well.
Kindly be advised that I am just monitoring for feedback from the VOC team who was to rectify the duties and taxes calculation.
Please rest assured that your concerns are receiving our immediate attention.
We are currently reviewing your query in detail and will implement an appropriate solution as swiftly as possible.
Our commitment is to resolve your concerns effectively and ensure your complete satisfaction.
If you have any further questions or require additional assistance during this process, please feel free to contact us directly.
Thank you for choosing FedEx.
Best regards,Resolution Desk
Fedex Express's replyOfficial
13 May 2025, 14:23Dear Wynand,
Kindly be advised that Portia Ncongwane has mailed the invoice and credit note to you directly and advised of the new amount now outstanding. Kindly be advised that we now regard this query as being resolved.
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.
As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.
We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk
Kindly be advised that Portia Ncongwane has mailed the invoice and credit note to you directly and advised of the new amount now outstanding. Kindly be advised that we now regard this query as being resolved.
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.
As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.
We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk
Fedex Express's reply13 May 2025, 14:23
Official
Dear Wynand,
Kindly be advised that Portia Ncongwane has mailed the invoice and credit note to you directly and advised of the new amount now outstanding. Kindly be advised that we now regard this query as being resolved.
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.
As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.
We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk
Kindly be advised that Portia Ncongwane has mailed the invoice and credit note to you directly and advised of the new amount now outstanding. Kindly be advised that we now regard this query as being resolved.
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.
As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.
We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk