They just cant do logistics....

They just cant do it. I dispatched my 2nd order with these guys. On Monday I get a "update" telling me it will be delivered before 18H00 on the Tuesday. I inform my customer.

On Wednesday the customer calls to ask where is package is.

I log on, check the tracking. Package lying at their facility, it is delayed. There is no reason for the delay, there is no new delivery date. Its just lying there, waiting for better days.

I contact the representative who says she will get back to me with a delivery date....24 hours later...nothing.

Big international firm, they now have a 100% miss rate with my consignments. Maybe close your logistics and start a garden service company or something?

The sad thing is that both the customer and I expected you to mess this up. You didn't disappoint in that regard!