There may be some hiccups now and then but overall this is a great service!

<p>Dear FedEx,</p> <p> </p> <p>I often complain and when everything goes smoothly I just take it for granted, therefore I feel that you deserve some positive feedback.</p> <p>I wanted to say thank you. I ship 3-4 parcels every week on my account and yes there are sometimes some hiccups due to human error, but I would say that 90% of my parcels arrive perfectly the way they should with no delays. </p> <p>I've recently had two really bad experiences with UPS, which made me appreciate your service even more. </p> <p> </p> <p>I am especially impressed with how fast your parcels arrive.</p> <p> </p> <p>There is one thing I wish you could improve - your customer service.</p> <p>I have asked many times now to get a new account rep/contact person since our reps left to work for UPS in January already and I feel a little lost. </p>