GM
Grant M
1 reviews | Active since Oct 2011
21 Dec 2020, 07:39
The worst service ever
I am at my wits end with Fedex. I have a parcel that is perishable and arrived in Cape Town on 15 December 2020. After making over 7 phone calls to Fedex Call Center and being promised each time that somone would call me back, I had not one call back. I then put a report on HelloPeter and waas called immediately by Fedex. I gave all the details to the agent who promised I would get a call back and I am still waiting and that was on Thursday 17 December. Can someone assist with this as this is now ridiculous.
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Replies (2)
Fedex Express's replyOfficial
21 Dec 2020, 08:01Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards
Brenda
Regards
Brenda
Fedex Express's reply21 Dec 2020, 08:01
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards
Brenda
Regards
Brenda
GM
Grant M's updateReviewer Update
24 Dec 2020, 07:07Brenda has called us and we’ve sent her all documentation for the clearance of the import yet nobody is coming back to us. Brenda does not reply to emails and nobody from the management team has called us back. The lack of service is truly bizarre. The worst service I have ever had!
GM
Grant M's update24 Dec 2020, 07:07
Reviewer Update
Brenda has called us and we’ve sent her all documentation for the clearance of the import yet nobody is coming back to us. Brenda does not reply to emails and nobody from the management team has called us back. The lack of service is truly bizarre. The worst service I have ever had!