The worst courier ever!

I am at my witts end with this company! There are NO service at ALL. No one cares! It is easy when you draw a salary month end no matter if you do your job or not isn't it? It seems like with Mariza on leave your customs department comes to a stand still. Management doesn't care to assist even though they are CC'd in all emails. You have to beg Gwen for an invoice. The entire place is a mess.

*** was stopped 18 July. Everything was submitted on the 16th - POP, PO and invoice. Today we get told that a bank statement isn't a proof of payment???

*** was stopped on 20 July. Everything was submitted. Yesterday we get asked again for a PO which was given 2 weeks ago. There is no proper feedback nor requests for anything needed? It is just standing still and we are not getting anywhere.

Everyone in management from Cannie to Anthony, Paul, Cobus etc gets CC'd but there is no response from them at all. We get 30-40 shipments in with them per month. Service is shocking

Parcel *** stood still at OR Thambo for 2 working days where I had to email 5 times and phone 3 just to get an invoice out of someone as the file was never submitted. Now it arrived to Maitland but afternoon delivery doesn't get done in Strand. I need my shipment!