NM
Neo M
1 reviews | Active since Aug 2021
31 Dec 2021, 11:26
The same invoice for half the goods
My supplier sent me two packages via FedEx, one was returned to the my supplier while in transit. FedEx with this knowledge clears two instead of one that they have. I have sent them the value of the items that is in their possession so that customs give an adequate valuation of the duties and tax and they have got back to me for a week.
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Replies (3)
Fedex Express's replyOfficial
31 Dec 2021, 11:30Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. Regards
Valdemiro Macome
Valdemiro Macome
Best regards,
Fedex Express's reply31 Dec 2021, 11:30
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. Regards
Valdemiro Macome
Valdemiro Macome
Best regards,
NM
Neo M's updateReviewer Update
31 Dec 2021, 12:37What investigation? Sending me the same invoice and threatening to return or destroy my goods if payment isn't made isn't investigating.
NM
Neo M's update31 Dec 2021, 12:37
Reviewer Update
What investigation? Sending me the same invoice and threatening to return or destroy my goods if payment isn't made isn't investigating.
Fedex Express's replyOfficial
24 Jan 2022, 10:13.
Best regards,
Fedex Express's reply24 Jan 2022, 10:13
Official
.
Best regards,