MS
Mark S

1 reviews | Active since May 2016

09 Nov 2017, 16:12

The most incompitent courier service in the world

TNT have to be the most *********** courier service in the world. I used to hold an account with them but closed it previously due to their ***********. I decided to give the another try only to be let down as per usual.

I requested a quote online and then scheduled a collection as per their website. I speak to my supplier to arrange a good collection time and date and scheduled collection was Wednesday 8th, so what do they do, they go and change the collection to Friday to my supplier and collect on Friday 3rd and 10 but then don’t arrive on time and cause much inconvenience to my supplier. It however doesn’t stop here.

After me scheduling the collection and paying the courier fee I specifically ask Sharon Cindi that they send me the invoice for the customs vat and duty as I know if this is not paid it will delay delivery.

This morning I send an email to all and sundry after seeing that the package arrived in SA yesterday and I have still not received an invoice. I then call and I am told it will get sorted out. I them email 2 hours later only to find out my account is on a stop. A COD account is on stop, ***!!!!

You are the most *********** company I have ever had the misfortune of dealing with. Never again!!!

0
Replies (1)
Fedex Express
Fedex Express's reply10 Nov 2017, 16:27
Official

Dear Mark

Thank you for bringing this to our attention. We would like to apologize for the inconvenience caused. The issue has been raised with the relevant management team.

Customer Service
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