SM
Sibongiseni M
1 reviews | Active since Dec 2021
04 Mar 2025, 08:17
The delivery was canceled, and I was misinformed that an attempt had been made to deliver it
I have been informed that the parcel was scheduled for delivery yesterday; however, they have since provided misleading information, claiming that the business was closed. I waited for their arrival until 18:00. If your parcel is with FedEx, particularly for international shipments, I advise caution, as their reliability appears questionable.
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Replies (2)
Fedex Express's replyOfficial
04 Mar 2025, 08:34Thank you for sharing your experience with FedEx. We truly value your feedback.
Please allow us some time to investigate the matter thoroughly.
A member of our resolution team will reach out to assist in resolving this issue.
We appreciate your patience and understanding.
Best regards,
Resolution Desk
Fedex Express's reply04 Mar 2025, 08:34
Official
Thank you for sharing your experience with FedEx. We truly value your feedback.
Please allow us some time to investigate the matter thoroughly.
A member of our resolution team will reach out to assist in resolving this issue.
We appreciate your patience and understanding.
Best regards,
Resolution Desk
Fedex Express's replyOfficial
04 Mar 2025, 15:40Dear Sibongile,
Thank you for confirming that your query has been resolved
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.
As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.
We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regards
Resolution desk
Fedex Express's reply04 Mar 2025, 15:40
Official
Dear Sibongile,
Thank you for confirming that your query has been resolved
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.
As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.
We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regards
Resolution desk