The courier that didn't

<p>Requested and paid for courier delivery of travel documents. But 48 hours later, no collection and it was weekend. Travel plans had to be rescheduled. Service request was cancelled. No apology, just terse request to verify banking details with a bank statement or a cancelled cheque if I wanted a refund. A cancelled cheque?! 8 days later, I am told it will take UP TO A MONTH to refund me. I will NEVER EVER be able to use or recommend these people for the service that is allegedly their business.</p>