The absolute worst

If you like struggling, frustration and all round pathetic service, FedEx is the company for you! I shipped a package from the US waybill no ***. The package incurred a customs penalty which I paid to get the package released and delivered and to avoid the package going to the state warehouse. The exporter then paid the penalties as they made a mistake on the export documentation. I have been trying to get a refund from FedEx since the 3rd of March (4 months) for close to R25 000. I have escalated the matter, tried to talk to managers who can assist with this and sent nearly 40 emails already. This issue was escalated to Janine Muller on the 25th of April, she did not even have the decency to reply to the emails. Lastly I was told this would be sorted our by Ruth Black on the 20th of June (she was in copy from the start with this whole debacle), I was CC's on an email to Tristan Noble where he was asked on progress on this, with now reply whatsoever. I'll have to fly up to Johannesburg and sit at the FedEx offices until I get assistance with this. Apart from the normal lack of service we are accustomed to in South Africa, this company really takes it to the next level of not giving a single f*** for their customers. - On a side note, I read on other reviews of FedEx there are other customers with the same problem.