The absolute WORST courier company!!

I am absolutely livid!

This would be the umpteenth time I have complained about Fedex and it just does not get any better! THE SERVICE STAYS RIDICULOUS!!!!!

I have stopped ordering online at most online shops, because they absolutely insist on using Fedex as their third party courier to deliver in our area. And Fedex is just the worst!

There was a product on special at Loot.co.za and I went against my own better judgement and ordered it - full well knowing that they might use Fedex AGAIN!!

Just to clarify - Fedex is NOT te only company which does deliveries here. Probably the cheapest, but that shows in their service!

Anyway.

I tracked the parcel on the Loot.co.za website and it showed it was out for delivery on Thursday 3 May 2018. I made all the necessary arrangements from my side to ensure I will be available to collect the parcel.

Come end of business. No delivery. AGAIN!

This morning (4 May 2018) I checked the Loot.co.za's website and there it stated that here was no one to accept the delivery and in just the next line it states that it was signed for. Utter *******!

Loot.co.za said they would follow up.

After two (thankfully ONLY two) calls to Loot.co.za, they tried to find out what happened to my parcel.

I explained to the lady that it is absolute hogwash and that this is the USUAL service from Fedex and that I can now MAYBE expect the parcel to be delivered on Tuesday as Fedex only delivers in our area on those two days. And I can almost guarantee that there will be some kind of "glitch" again by then.

Loot.co.za phoned me back, saying that Fedex Polokwane Branch was actually quite honest with them and said that they just did not have enough time to do my delivery. They will have it on their delivery list again on Tuesday 8 May 2018.

Between these two companies you can know for a FACT that the customer is MOST DEFINITELY not their priority. NEVER! They've all received their money and I can now just wait for whenever it suits whoever for it to be delivered. And I must be very thankful for the thrill of another online shopping frustration. They are doing me a huge favour!

NOBODY CARES!! Because there are NEVER ANY penalties for late deliveries. Their lies are swallowed and the companies keep on sending the parcels with Fedex.

There is no compensation for MY TIME wasted yesterday to keep myself available if maybe thay pitch up. There is just the vague "oh, sorry to hear about your troubles but we did send Fedex an e-mail saying it is unacceptable". But they keep on using Fedex and Fedex knows there will be no negative implications for their DON'T CARE attitude.

What a complete load of TRASH. So I must at least be happy because Fedex was honest in saying they didn't plan sufficiently to honour their commitment?

Maybe if their drivers stop taking money from people they pick up next to the raod as passengers, they can actually deliver the parcels they GET PAID to deliver!

I will NEVER buy from ANYONE online again unless they can guarantee me up front that they will NOT use Fedex but actually a company that honours their commitment to deliver.

There is nothing I can do now. Everyone is happy and content and if they don't get around to delivering on Tuesday, I will again have to follow up and I will again get an "oh, so sorry" - BUT NEVER ANY SERVICE!!!!!!!!!!!!!!!!!!!!!!!

Loot.co.za could have insisted on Fedex actually doing the delivery immediately, but ag shame - they were at least honest in why they didn't deliver? WHAT!? Are you kidding me?

Welcome to online shopping in South Africa.