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Phumelela M

1 reviews | Active since Jul 2017

06 Jul 2017, 12:17

Thank you FedEx team!

<p>Had a parcel due for delivery yesterday and it was not delivered. I wrote on hellopeter, sent them emails and even though it was after hours they contacted me swiftly to sort the issue out. I needed the package by 10am today. I woke to an email that the package will be delivered before 10am. I was so relieved when indeed the delivery man was here before 9am. No really, he too could see how relieved I was. Thank you so much to the FedEx team: Lizzy, Tamryn delivery guy and everyone in between. You saved the day. Your swift response to customers complaints is commendable. High Five to you all </p>

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Replies (1)
Fedex Express
Fedex Express's reply06 Jul 2017, 12:49
Official

Hello,

Thank you for taking the time to write to us about your positive experience with FedEx, we truly value customer feedback and I will ensure that your kind words are passed on.

Regards,
Tamryn Collinge