Terrible, unreliable service. Rude customer care agents.

I have a parcel coming in from Lithuania. Was supposed to be booked for delivery on the 12th March 2018. I was contacted for details but i have not received the invoice. I called 5 times already for the invoice. Parcel is required urgently but no one seems to care.

I have spoken to Thabile this morning who was very rude as well. I understand that it is a system issue but try and be kind to your customers and rather explain what the problem is.

This was suppose to be an express shipment but now its seems it will take a week longer to arrive. I have scheduled the installation of this specific part already based on the initial delivery date. Unacceptable service from TNT. Will not ship with you guys again.