HD
Hilton D
1 reviews | Active since Feb 2018
03 May 2019, 13:29
Terrible TNT
Goods stuck in customs for 3 weeks. Was told goods had cleared customs only to be told they were stopped. That was after paying TNT for goods to clear. Pathetic service with no resolution or suggestions offered by TNT.
Helpful (0)
Replies (4)0
Replies (4)
Fedex Express's replyOfficial
03 May 2019, 17:08 Dear Valued Customer
Thank you for bringing this to our attention. We would like to apologize for the inconvenience caused.Please can you be so kind to assist with tracking number. The issue will be raised with the relevant management team.
Customer Service
***
Thank you for bringing this to our attention. We would like to apologize for the inconvenience caused.Please can you be so kind to assist with tracking number. The issue will be raised with the relevant management team.
Customer Service
***
Best regards,
Fedex Express's reply03 May 2019, 17:08
Official
Dear Valued Customer
Thank you for bringing this to our attention. We would like to apologize for the inconvenience caused.Please can you be so kind to assist with tracking number. The issue will be raised with the relevant management team.
Customer Service
***
Thank you for bringing this to our attention. We would like to apologize for the inconvenience caused.Please can you be so kind to assist with tracking number. The issue will be raised with the relevant management team.
Customer Service
***
Best regards,
HD
Hilton D's updateReviewer Update
03 May 2019, 17:25Tracking number 109 715 454. I am a small one man business. I am at point of shutting down the business. Effectively lost around R40k.
HD
Hilton D's update03 May 2019, 17:25
Reviewer Update
Tracking number 109 715 454. I am a small one man business. I am at point of shutting down the business. Effectively lost around R40k.
HD
Hilton D's updateReviewer Update
06 May 2019, 08:55Good Morning, I sent the tracking number details on Friday 03 May. Today is 3 weeks since parcel arrived. I suggest if not resolved by close of business tomorrow, goods are returned to my supplier in China at TNT's expense.
HD
Hilton D's update06 May 2019, 08:55
Reviewer Update
Good Morning, I sent the tracking number details on Friday 03 May. Today is 3 weeks since parcel arrived. I suggest if not resolved by close of business tomorrow, goods are returned to my supplier in China at TNT's expense.
Fedex Express's replyOfficial
06 May 2019, 09:08Dear Valued Customer
Thank you for the tracking number. Kindly note that matter had been escalated to Cannie Mohapeloa. Customs Stops Team Leader. Matter had been escalated to Customs Management. Feedback with update will be supp**** today.
Customer Service
***
Thank you for the tracking number. Kindly note that matter had been escalated to Cannie Mohapeloa. Customs Stops Team Leader. Matter had been escalated to Customs Management. Feedback with update will be supp**** today.
Customer Service
***
Best regards,
Fedex Express's reply06 May 2019, 09:08
Official
Dear Valued Customer
Thank you for the tracking number. Kindly note that matter had been escalated to Cannie Mohapeloa. Customs Stops Team Leader. Matter had been escalated to Customs Management. Feedback with update will be supp**** today.
Customer Service
***
Thank you for the tracking number. Kindly note that matter had been escalated to Cannie Mohapeloa. Customs Stops Team Leader. Matter had been escalated to Customs Management. Feedback with update will be supp**** today.
Customer Service
***
Best regards,