Terrible service - world class ineptitude!

<p>Two weeks ago I booked and paid for an express collection from a well known hotel in New York - The Hilton Times Square - address and contact numbers were supp**** over and over again!</p> <p> </p> <p>Two weeks down the line, the contact person at the hotel, who apparently cannot be reached, told me by phone (ironically on the number where he cannot be reached!!) that my parcel is still with him and waiting for collection.</p> <p> </p> <p>This level of poor service and incompetance from an intenational company is poor, and to make things worse, the local team don't return call and hide behind blame and finger pointing.</p> <p> </p> <p>Never again</p>