Terrible Service & No Communication - STILL Awaiting delivery! (SHIPMENT NR ***)

(SHIPMENT NR ***)

I have been waiting for over 2 weeks for my parcel. I have been phoning, emailing and logging calls on the website, to no avail. The parcel has been cleared by Customs, following issues on VAT which has been resolved and have been promised for the last 2 days that it would be delivered. There is no way of getting hold of anyone at FedEx. Initially chatted to Terry Thage who assured me that he would get back to me, however emailed him 3 times requesting a response around delivery but have had absolutely no feedback!

The online tracking system keeps changing the dates and times of the same entry, its extremely confusing!

The phone lines (0860) 122 441, seems to just be picked up and then left to hang. You can hear people talking in the background but no one answers. I must have made more than 10 calls, and this is after waiting!

I don't know what else to do to get my shipment as I urgently need it. Every single excuse in the book has been used!

Is it 2 much to ask to get a little bit of communication on what is going on?