Terrible Service from TNT

<p>A parcel arrived for me from London and I have been dealing with TNT Express JHB to get the item cleared and I must say the service is terrible. I've been dealing with them through email and every time I asked a question I would get a one word response not explaining anything. they then eventually sent me the amount that needs to be paid to clear the item. So I paid this, and then each time I asked what was happening I had to send the proof of payment through again. I sent this through 3 times, and still have no clear idea on what's happing. I have tired to phone the call centre, and they can't help either. So it's been two weeks now since I paid to clear the item and I still have no idea on what's happening. They did send me an email 5 days ago saying that shipment was on it's way but still nothing. If I had the choice I would never deal with them again. Unfortunately this item was sent by someone else</p>