Terrible Service from FedEx Express

Shipment inbound from Asia. Stopped on 23 January 2026 by Customs requesting documentation. Contact person at FedEx - Tristan Noble. All relevant documents were sent, and the waiting game started. From 23rd Jan 2026 till 10th Feb 2026, it took to advise that SARS has imposed a penalty on the shipment. Payment including the penalty as per invoice from FedEx was paid on the 10th of Feb 2026. 2 weeks later and I still haven't received the shipment. There has been no communication from the clearing agent, only when i make contact. I have made a call to them 3 times a day and all I'm getting is we will escalate it urgently. Today I learnt that the clearing agent is working from home. This is the worst service you can expect from a forwarding company