MV
Mandla V
1 reviews | Active since Mar 2018
23 Nov 2021, 16:47
Terrible Service from FedEx
I missed my presentation & lost out on deal due to non delivery of my package by FedEx. I had a change of address on the package which I communicated with the call center agents at FedEx to amend. They all confirmed the address had been changed on their system from Thursday 18th November 2021. To date [ Tuesday, 23rd November 2021] I have not received the package that was meant to be part of my presentation on Friday evening. I spoke to 4 different agents [Lorraine, Lerato, Natasha & today Lucia] but unfortunately all my calls or efforts were in vain. The service is so terrible and unacceptable! 😡😤😡😡 Tracking number for the package : ***
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Replies (3)
Fedex Express's replyOfficial
23 Nov 2021, 17:06Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. Regards
Valdemiro Macome
Valdemiro Macome
Fedex Express's reply23 Nov 2021, 17:06
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. Regards
Valdemiro Macome
Valdemiro Macome
MV
Mandla V's updateReviewer Update
23 Nov 2021, 17:29I just want to state that the agent I spoke to today [Lucia] was quite professional and gave me feedback regarding the package as she promised.
I was quite impressed by her effeciency.
I was quite impressed by her effeciency.
MV
Mandla V's update23 Nov 2021, 17:29
Reviewer Update
I just want to state that the agent I spoke to today [Lucia] was quite professional and gave me feedback regarding the package as she promised.
I was quite impressed by her effeciency.
I was quite impressed by her effeciency.
Fedex Express's replyOfficial
23 Nov 2021, 18:43Thank you for letting us know of your experience both with the service and the agent. Kind regards Leigh
Fedex Express's reply23 Nov 2021, 18:43
Official
Thank you for letting us know of your experience both with the service and the agent. Kind regards Leigh