Terrible Service from Fedex

I would like to share the horrible service received from Fedex. I ordered a package from Norway and arrived quite quickly in South Africa. This is where the problems start. On Friday the 20th of July 14:11 I received a mail from Fedex ********** requesting documents for customs. 21minutes later at 14:32 the documents were sent that was requested.

Absolutely nothing happened and I decided to call them on Monday. To my disbelieve I found out that it was NOT forwarded to customs. So 3 days wasted. Only after I called on Monday the documents were forwarded and got a message to state that it will take up to 5 working days to clear. So now it is 5 days + the 3 days that have been wasted.

So, to speed up the process I tried to call Fedex once again to ask for the Customs Case number, I have been told to hold and after several minutes the call was simply dropped.

So i mailed Fedex to ask for the Customs Case number and the reply is as follows:

------------------------------------------------------------ Hi Adriaan

Please note that your details has been submitted to customs and we are now awaiting feedback from customs, our turnaround time to receive feedback is 5 working days. I will keep you updated as I receive update from our Team in the Imports department.

Regards -------------------------------------------------------------

The above response was already sent to me, I have CLEARLY asked for the CUSTOMS CASE number, not for what may happen or what not. It seems impossible to get anything out of Fedex even something as simple as a Customs Case Number.

I have used DHL, UPS & Aramex many times over the years without any issues like this. I wish I had asked my supplier which shipping company he will use so I could have stayed clear from Fedex as I had issues with them in the past as well.

This is a very urgent package and I have to put up with such terrible service.

And it seems that there is a whole bunch of the same complaints!!!

Stay clear from Fedex!