Terrible Service from FedEx

Extremely disappointed with FedEx service on two shipments.

One parcel has been in transit for over a month with no delivery, no clear recovery plan, and no reliable timeline. It was incorrectly routed from Johannesburg to the wrong destination in the Congo and sent back, with no proper resolution since.

The second shipment has also been misrouted within the FedEx network despite correct destination details being provided at origin.

Despite repeated escalations to support and our account manager, we are only receiving inconsistent updates and closed tickets while the shipments remain unresolved.

This has directly impacted a client project, causing serious operational and reputational damage.

We are not looking for excuses. We need accountability, clear communication, and immediate resolution.