Terrible Service and Communication

I had a parcel sent from the US to South Africa (Cape Town) on the 6/04/2022 where I was supp**** the tracking information from the sender. I would receive the shipment notification email from FedEx about its status. I monitored the tracking of my parcel and saw it arrived in Cape Town on the 18th April and that the Goods are subject to regulatory review and that no action is needed. I kept monitoring the status of my shipment and it kept saying that no action is needed. I finally reached out and was told my parcel has been sent back to the US because I didn't collect my shipment. (It had a delivery address supp****) Why wasn't it updated on the tracking status? If I check my tracking number it still tells me my shipment is in South Africa and that no action is needed. I also checked to see if it was customs that didn't clear the parcel but when checking the paperwork its indicated by SARS to release the shipment.

I've had to communicate with the seller in the US to make sure he keeps my parcel and to keep them posted regarding having it sent back to SA while waiting for a response from FedEx. There is a clear fault with the communication. I was told I must rearrange to have it sent back from the US to SA under my own expense.

Communication has been terrible from the customer support team and that no effort was made to compensate me or offer a solution to what's happened. I'm very disappointed in the outcome.