Terrible service.

I've been trying to email and call fedex for the past week to enquire/track a package of mine. They advised me that I need to make a payment before my package to pass through customs. I then made the payment and no notification or acknowledgement was sent to me. After emailing one agent that asked for my order number, I have not received any reply nor have I received my package. FedEx took my money, my package and simply ignored me.

Serious work needs to be done when acknowledging customer needs. Absolutely terrible service.