TD
Tristan D
1 reviews | Active since Jul 2014
01 Oct 2021, 11:52
Terrible service
Terrible customer service.
Their tracking web page indicates there is a document problem with an inbound delivery. They have not contacted me despite having all my details from when they got my importers code. Attempted to phone their call center for repeatedly over several days but it simply ends in please wait followed by the call being dropped. And they don't respond to emails.
Fedex used to be the best of the international courier agents in SA but has become the worst.
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Replies (3)0
Replies (3)
Fedex Express's replyOfficial
01 Oct 2021, 12:02Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. Regards
Valdemiro Macome
Valdemiro Macome
Fedex Express's reply01 Oct 2021, 12:02
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. Regards
Valdemiro Macome
Valdemiro Macome
TD
Tristan D's updateReviewer Update
04 Oct 2021, 09:27Issue was resolved promptly and professionally after my original complaint.
TD
Tristan D's update04 Oct 2021, 09:27
Reviewer Update
Issue was resolved promptly and professionally after my original complaint.
Fedex Express's replyOfficial
04 Oct 2021, 11:50Dear Tristan thank you for your confirmation, Kind regards
Fedex Express's reply04 Oct 2021, 11:50
Official
Dear Tristan thank you for your confirmation, Kind regards