RM
Riaan M

1 reviews | Active since Dec 2013

30 Jan 2017, 16:24

Terrible service

<p>I avoid TNT as far as possible. I have only had negative experiences dealing with TNT</p> <p>My previous parcel was sent to Durban instead of Cape Town.</p> <p> </p> <p>My supplier unfortunately sent another parcel via TNT</p> <p>Out for delivery before 8am in the morning. The depot in Maitland confirmed delivery will take place just before or after 12am</p> <p>I contacted them again after 13h00 and they then told me the driver is new and the shipment will be delivered in the afternoon.</p> <p>It is now past 16h00. Still no delivery. Does not help to contact customer support. They just say the parcel is out for delivery</p> <p>I just wasted a whole day waiting for a parcel to be delivered that was supposed to be delivered in the morning already.</p> <p>TNT is by far the slowest and most unprofessional courier company I ever dealt with.</p> <p> </p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Fedex Express
Fedex Express's reply07 Feb 2017, 17:18
Official

Dear Client

Thank you for bringing this to our attention.

We would like to apologize for the inconvenience caused. The issue has been raised with the relevant management team.

Please supply us with your contact details in order for us to assist you accordingly.


Customer Service
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