Terrible Service

Dismal display of service through the application tracking function. A shipment delay was attributed to a clearance by customs and not appropriately indicated on the application. The experience that followed by an interaction with a service consultant named Chen.T was appalling to say the least with a complete lack of interest in the issue at hand and a blatant refusal to answer questions or acknowledge evident frustration. A sickening display of the kind of service that is considered acceptable by an employer that puts a brand name at the mercy of incompetence.