Terrible service

<p> I have oredered an item from the US. I opted for a 1-3 day delivery at $47! It was very expensive but I waas really keen to get the item. The service in the US was great and soon after the purchase I could track my parcel. The delivery date was from day 1 6.00pm on Friday 13 May. At 7.00pm on Friday I phoned the after hours CS. The lady took my Trac number and my cell numer and never cane back. She told me that the parcel came to late 2pm on Friday and all the drivers were out. On Sa****ay I phoned at 1.30pm and again had to phone the after hours CS. I asked why the parcel was not delivered on Sat morning and the response was that I didn't pay for Sat delivery...despite the fact that it should have been deivered Friday!!!On Monday morning I phoned CS again and I was promised that someone from the Pta branch would phone me. No one phoned me. I phoned again and was told the driver is in my area and will deliver. The parcel was delivered at 2.30 pm. I phoned again to ask to speak to a superviser to tell me how Fedex will compensate me for the service I paid for but didn't get. I was given a number of Johannes, a operations manager. I phoned 20x and no one answered the phone. On Tuesday I phoned CS agaoin and asked to talk to a manager. I eventually spoke to Brenda who took my particulers and promised to investigate and phone me. It is now Thursday - no call from Brenda. On the tracking info there is a note that there was no one home on Friday 15h00. It is a blatant lie as we were at home as we were expecting the parcel. The info givern to me from call centre staff iscontradicting and the service is just shocking!!! To pay more than R700 for a 450 gram parcel for 3 days delivery and then get it after 5 days is pathetic!!!!!</p>