ND
Neville D
1 reviews | Active since Sept 2018
07 Apr 2021, 08:54
Terrible Service
I've been waiting for a parcel from Poland since 23rd March. According to Fedex tracking, it has been sitting at JHB facility since last week with no status change. I've been trying to phone the call center, but no-one ever answers and call eventually drops after 20 minutes each time. Even using online form makes no difference. This is very poor service. Unacceptable. How am I supposed to get any information regarding my parcel if it is impossible to speak to anyone at Fedex.
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Fedex Express's replyOfficial
07 Apr 2021, 08:58Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie
Fedex Express's reply07 Apr 2021, 08:58
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie