Terrible experience

Awful experience. I ordered a package from the UK on Friday 14th June. My package entered South Africa on Tuesday 18th June. Since then my package has been stuck according to Fedex due to clearance delay until I provide my ID which I have provided long ago. When I phone them they say the mater has been resolved however they still have not cleared my package. It has been a week now and still have not received my package and no reasons for the hold up. Every time I phone they act clueless, they delegate the task to someone else, and still do not get back to me of what is the reason for the hold up. I am really worried I will never get my package.