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venterandres V
1 reviews | Active since Aug 2016
07 Aug 2020, 10:40
Terrible Delays and Worse Customer Care
This is the worst service i have had from a courier company. Scheduled delivery was for the 23rd of July. It is now the 7th August. I had to followup multiple times, first a delay in Dubai of 1 week, now we are on a Customs Clearance delay of 12 days already after i given them what they needed.
It is quite clear they don't give a damn about customer service, their managers don't phone back, i asked twice, have screenshots by the way.
No one cares to escalate to fix this. I paid a premium to get my stuff shipped from the US, but you don't deliver or give feedback.
For anyone that considers to use Fedex, please don't, it is just not worth it
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Replies (3)0
Replies (3)
Fedex Express's replyOfficial
07 Aug 2020, 11:14Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Brenda
Regards,
Brenda
Fedex Express's reply07 Aug 2020, 11:14
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Brenda
Regards,
Brenda
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venterandres V's updateReviewer Update
11 Aug 2020, 17:21A member of your management team have not contacted me, in the interim i got hold of Mulelwa which said it will be delivered today, with tracking info thats shows delivery today before 18:00. Guess what nothing! No delivery. Pathetic!!
vV
venterandres V's update11 Aug 2020, 17:21
Reviewer Update
A member of your management team have not contacted me, in the interim i got hold of Mulelwa which said it will be delivered today, with tracking info thats shows delivery today before 18:00. Guess what nothing! No delivery. Pathetic!!
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venterandres V's updateReviewer Update
11 Aug 2020, 19:51Ok , so now ANOTHER issue, after delivery was scheduled for today, after promises that it will be delivered by today! Now i cannot get delivery due to "Unable to collect payment" ! Please oh please tell me what i need to pay, you know, send me an invoice or something.
You guys are beyond pathetic, you already cost me more than R200 in phonecalls, almost R500 to ship from the US, and i must do all the work.
Your management is just as useless
You guys are beyond pathetic, you already cost me more than R200 in phonecalls, almost R500 to ship from the US, and i must do all the work.
Your management is just as useless
vV
venterandres V's update11 Aug 2020, 19:51
Reviewer Update
Ok , so now ANOTHER issue, after delivery was scheduled for today, after promises that it will be delivered by today! Now i cannot get delivery due to "Unable to collect payment" ! Please oh please tell me what i need to pay, you know, send me an invoice or something.
You guys are beyond pathetic, you already cost me more than R200 in phonecalls, almost R500 to ship from the US, and i must do all the work.
Your management is just as useless
You guys are beyond pathetic, you already cost me more than R200 in phonecalls, almost R500 to ship from the US, and i must do all the work.
Your management is just as useless