DW
Douglas W
1 reviews | Active since Nov 2014
09 Dec 2019, 17:16
Terrible customs-related customer service
I just spent 3 hours trying to get through to the customs clearance department to find out what exactly TNT requires from me so that I can receive my package. I was put through and put on hold up to 15min at a time until the call would eventually cut out. I phoned almost 30 times. I don't understand how a business can operate like this. If you have any alternative don't use TNT.
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Fedex Express's replyOfficial
10 Dec 2019, 10:35Hello
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tammy Collinge
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tammy Collinge
Fedex Express's reply10 Dec 2019, 10:35
Official
Hello
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tammy Collinge
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tammy Collinge