Takealot order still missing

My takealot order still missing. Takealot has informed me that their service provide, Fedex has delivered my order. How, I haven't received the order and the person who supposedly signed for it I don't know her. Whenever I call their customer care, once I explain my reason for call, they put me on hold till it hangs up. Initially I gave them my work address but I was informed they don't reach the area, so I gave them a nearest shopping complex and was specific they need to call me 15 minutes before they get there so that I can collect the order. I never even received a call from the driver.