VN
Vusi N

1 reviews | Active since Feb 2014

20 Jul 2020, 22:02

SUPER SLOW AND BAD SERVICE

My parcel was supposed to be delivered on the 16th and I got a call stating I will be sent an invoice for customs and today when I try tracking my parcel it written UNABLE TO COLLECT PAYMENT....AND I cannot get hold of anyone in the call centre even sent an email.

my business depends on the parcel

tracking number ***

0
Replies (2)
Fedex Express
Fedex Express's reply20 Jul 2020, 22:05
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible . I trust this is in order.

Regards
Leigh

VN
Vusi N's update20 Jul 2020, 22:48
Reviewer Update
Leigh

Thank you for the speedy response...I Understand the email address was incorrect but thank you for your email

Thank you alot hopefully I will get my parcel tomoro