SS
Sion S

1 reviews | Active since Mar 2016

09 May 2022, 20:00

Such a shame FedEx

Ones agian no one comes back to a person.Im so sick of FedEx poor service such a shame.

So one of FedEx employees as me the following after I had to fill in forms. Which keep the procedure not complete. I did but knew it's just w wast of time. After I spoke to a new person that sounded to sort it for me , a other man emailed me and ask me the following....

Please see below explanation of what is required and kindly request this from your supplier:

Hi Valdemiro,

We need a product literature, A document that will reflect full information about the product, Suppliers Literature (the literature must detail the description, use make of the article and should be reconcilable with the description on the suppliers invoice) brochures /pictures

I then ask my Supplier to assist me with the following. This is my email I send to my Supplier.....

(Hello Josue can u please assist me with the following

This is from FedEx

Dear valued customer Hope you are well

Please kindly assist with the below documents so that we can submit your application to customs)

My supplier then replayed the following...

(We ship worldwide and we’ve never even heard of this.

Unfortunately this is something we wouldn’t be able to provide.

Documents already provided should be enough.)

I then forward the email to FedEx and agian no one can come back to a person.

Welll done to FedEx...

0
Replies (1)
Fedex Express
Fedex Express's reply10 May 2022, 07:43
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. Regards
 Lunga Khoza