Stopped shipment (Clearance Delay)

I’ve never experienced such horrible customer service at FedEx in my life. A package was sent to me by my fiancé on the 29th of July and I still haven’t received it. My package arrived in Johannesburg on the 9th of August and I’ve been calling customer service ever since. By now I have multiple email threads from different managers by means of escalation process but still no feedback, last manager I spoke to said they’ll generate an invoice for me, that was 3 weeks ago. One of the agents advised me if a parcel is not claimed within a time frame my shipment will be auctioned! To me it looks like, people from customs stole my parcel in hopes to pass that time frame so they can ***** my clothing items. It’s only a few clothing items and over the counter pain medication. I have been calling and reaching out to claim my shipment. The lack of assistance in regards to my shipment is very disappointing! If you want to do a international shipment with FedEx, I strongly recommend that you don’t use it.