BV
Bradley V

1 reviews | Active since Jun 2013

13 May 2015, 09:23

Still waiting for something to happen

Only way I seem to get people to give me updates and get things going is posting stuff on here.<br> <br> PR department please contact me, have goods stuck at customs and get told daily that escalations have been submitted but nothing more than that seems to be happening (for over a week now)<br> <br> Been waiting for goods since the 17th April.

0
Replies (1)
Fedex Express
Fedex Express's reply15 May 2015, 14:24
Official
Hello brad890,

Thank for bringing this to our attention.

Your parcel is held by customs. This matter has been raised with the relevant management team however customs and the any penalties they impose is outside of our control.

We will continue to try and resolve the issue for you.

Customer Service
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