Still Waiting

<p>Our parcel was in the country the 5th of March</p> <p>We where only notified much later about the parcel and TNT said they will pay any penalties</p> <p>We then where told that the supplier used the incorrect code and we have to pay an additional R504.20</p> <p>We got an amount to pay, note not an invoice, but an email stating what we must pay.</p> <p> </p> <p>Today we got an email saying that the fine was not paid and before it is released we have to pay it.</p> <p>According to the email we got, it was included in the price.</p> <p>The amount I do believe is due is the TNT admin fee.</p> <p>Question 1</p> <p>We had paid the amount as per email, why is the shipment not released yet?????</p> <p>This is not our fault and we have been waiting long enough for our shipment</p> <p> </p> <p>Question2</p> <p><br />Why do we have to pay admin fees if we not getting a good service,</p> <p> </p> <p>I demand that our shipment released and forwarded to us to reach us by tomorrow 23 March 2017</p> <p> </p> <p>Karl Bulow</p>