Still no sign of my delivery

OCT1T ********** 7

I am waiting close to 9 days for my TV. Your driver **** and said he was here Friday. He wasn’t. He didn’t even try to contact me. Today I contact your call centre. First they say he is far away and will only be here at 5 or 5:30. I phone again to confirm because I cannot waste more time for him to arrive. He doesn’t answer his phone. That’s according to your call centre. And then she tells me I can’t lay charges of theft because it’s with you. By definition, holding onto my goods is theft. If you are failing to deliver my goods, you have in effect ****** it. Why does your driver not answer? Surely he is obliged to? And I don’t care how far away he is. I am as important as every single other customer. I want my TV today else I will go ahead and take legal action.