Still no feedback from Fedex in spite of commitments.

I have created a detailed report on Hello Peter on the 11th of November 2020, and received a quick update from FedEx that hey will look into it and that somebody from FedEx will be in contact with me. See https://www.hellopeter.com/fedex-express/reviews/parcel-lost-in-february-2020-and-no-customer-service-from-fedextnt-*** for details of my original complaint.

I quote: "Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.

Regards, Melanie"

Unfortunately, there has been no contact from FedEx to me regarding this situation more than a month later, my issue has still not been addressed, and we are in exactly the same situation as one month ago. No information, no feedback and my package that I ordered nearly a year ago and have paid import duty on already has still not reached me.