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DG
Daniel G

1 reviews | Active since Jun 2018

27 Jun 2018, 12:22

Still desperately waiting...

Drkeg4:

Still not resolved. I have now supp**** all information needed to FedEx. I have also paid vat and tax duty of $241.17 US. Now they are holding my package to confirm vat and duty payment. I have provided a copy of the wire transfer and the federal reference number to them as proof of payment. They state their bank "cannot see anything on this proof of payment, it is not clear enough." My son is leaving Mossel Bay Friday and needs this package in order to communicate with me, his father. The package is in George, 30 minutes from Mossel Bay, but I can't get it to him. I desperately need help to get him this package. Ive never felt so helpless, I've done everything I can.

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Replies (2)
Fedex Express
Fedex Express's reply27 Jun 2018, 12:25
Official

Hello

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.

Regards,

Tamryn Collinge

Best regards,

DG
Daniel G's update28 Jun 2018, 22:22
Reviewer Update
Shipment finally arrived today. Although I essentially had to pay the VAT and duty tax twice. FedEx bank could not find the wire transfer that was sent, so I had to pay by credit through their website. Now I have to find out how to get refunded for one of the payments. Very stressful and difficult situation for my family. Fedex seems very unorganized with the entire process. Thankfully, one FedEx employee, Anthea Simmers went out of the way to help me through it. Thank you, Anthea!