Stay Away From Fedex

If you can help it, stay far away from Fedex when it comes to importing anything into South Africa. I recently had a package shipped from Delaware in the USA to Johannesburg. the package contained some clothing and cosmetics. This was not my first shipment, I do this regularly with DHL and UPS but I made a mistake of trying out Fedex this time. My shipment was flagged for verification by the port health authority which is standard for cosmetic products. Surprisingly Fedex then bills me for this verification. I have done all kinds verification for the port health authority over the past 3 years with various other couriers and I have never been billed for sending supporting documents to assist the port health to verify the contents and use of the consignment that is incoming. when I enquired about this the staff at Fedex continues to lie as say this fee is paid to port health authorities and when I checked this I found it to be a lie. Even worse after I paid for VAT and duties via the online link they sent me, their driver shows up to my door with a speed point and an invoice asking me to pay for this invoice which I have paid and received confirmation of payment from Fedex + the additional fee that they are lying about. How disorganized can you get. I am definitely not going to use Fedex anytime in the future, this was pathetic.