Stay away from FedEx

This is follow up review and sadly I have no good news to report on this company. Just to add context. I bought items from the US which shipped in October 2018 and I still haven’t received them. I had a call from them following the Hello Peter review. My parcel was apparently sent to the UK, for whatever reason. I’m told the person responsible is no longer with the company. The parcel was never found. I have had to call FedEx repeatedly for feedback. I was promised a replacement of the items or a refund by FedEx in December, still no sign of either. What is most disturbing is that most of the items were textbooks. From what I have been told from their agents, the claim process for the lost items happens between the sender (in this case a forwarding company, not the merchant) and FedEx which leaves me as a customer totally clueless and out of the loop. How companies like this are still allowed to operate in this country with such disregard for clients is puzzling.