Status Delivered - Parcel not Received

I placed an order on Takealot on the 20th of January. I received a email stating that my product was delivered on the 21ste of January. I contacted takealot straight away notifying them that I have not received my order. I received an email stating that they will look into my order. Stacey at Takealot contacted me stating that she had followed up with the courier company and that my parcel was handed over to who ever stating she works for me and I need to confirm. I notified Stacey that such a person does not work for me and that I work from home and nothing was delivered.After numerous emails to Stacey and Takealot, I finally received a call from takealot stating that the courier company (FedEx) will be in contact with me. It is now the 2nd of Feb and still no response from takealot and no call from FedEx. and YES STILL NO PRODUCT ! As I am aware, FedEx is suppose to ASK for IDENTIFICATION when delivering a product! Even though I was told FedEx would contact me, I have STILL NOT heard from them and STILL NO PARCEL DELIVERED!!!!